Wednesday, February 29, 2012

Computer repair Templestowe Lower for just $20

Yes, it may be hard to believe, but I was recently called out by a customer in Templestowe Lower to repair their computer and it only cost them $20. Their screen setting had changed to 4 bit colour. A problem like this often causes people problems because they don’t know what to do. If the problem is quick to fix it shouldn’t cost much to fix it.

You can call someone out and most will charge over a hundred dollars. This same client said they called out one of the well known support groups for a 15 minute support issue and was charged $250. The other option is to take the computer to a repair business and there can be quite a bit of time involved dropping off the computer and then collecting the computer again. Minimum charges often start at $60-$110, but you really don’t know what you may be charged.

In this case the problem was easy to fix and the client was charged only for the time involved. No travel time. No set fee. No call-out fee. If I couldn’t fix the problem there would have been no charge.

I later received the following message via email from the customer.

Dear Kelvin,

Thank you so much for all your help and patience. Our computer is working perfectly again.


Many people struggle with problems I can fix relatively quickly. It often takes longer to try to explain the problem over the telephone than it will take for me to drive to the customer. Because I’m local I can make a time and come over and check the problem very easily.

If you have a computer problem giving you grief and live in Templestowe, Templestowe Lower, Doncaster, Doncaster East, Eltham, Lower Plenty, or Montmorency, then give me a call on 0415 910 703.

Kelvin Eldridge
www.OnlineConnections.com.au
Call 0415 910 703 if you have a computer/technology issue.

Tuesday, February 21, 2012

Tasty Morsels Cafe and Catering - Doncaster East

Welcome to Tasty Morsels. Tasty Morsels and a cafe and catering business located in Doncaster East. The owners Effie and Marisa, are very pleasant to deal with. Drop in sometime for a coffee, or think about Tasty Morsels for your next event.

You can find Tasty Morsels on the JustLocal Doncaster East 3109 page.

Kelvin Eldridge
www.JustLocal.com.au  

Des Pitfield Photography Exhibition at Tasty Morsels Cafe

I'm always impressed when I see local businesses helping each other. The photo here shows a range of Des Pitfield's photographs on display at Tasty Morsels Cafe in Doncaster East.

Drop in to Tasty Morsels and check out Des' work. His pictures can be given as unique gifts appreciated for many years to come.

For those looking for a photographer in the Eastern suburbs the exhibition provides an excellent opportunity to check out Des' work.

You can find links to Tasty Morsels and Des Pitfield Photography on the JustLocal 3109 page for Doncaster East.

Kelvin Eldridge
http://www.justlocal.com.au/

Saturday, February 11, 2012

Doncaster East Smugmug customisation for photographer

I was recently asked by a customer to customise their Smugmug (a photo hosting service) site so it looked more like a web site. The problem with Smugmug is the standard layout is a continuous list down the page and wasn’t considered very attractive. It was also felt the standard Smugmug layout didn’t help the client quickly find the relevant section of the site.

In a few hours I was able to research Smugmug and customise the site so the client had a site they were very happy with.

As a computer consultant and support person I have an extensive knowledge of computer technology including internet technologies. This allows me to assist clients when the technology isn’t their core business.

Kelvin Eldridge
www.OnlineConnections.com.au
Supporting business and home computer users in Templestowe, Templestowe Lower,
Doncaster, Doncaster East, Lower Plenty, Montmorency and Eltham
No call-out fee. Satisfaction guaranteed.


Friday, February 10, 2012

MyAnswers: The application has failed to start because iertutil.dll was not found.

The following MyAnswers solution 2197 is now available:

Windows XP computers failling to start with dialogue titled: Explorer.EXE "Unable To Locate Component", with the message "The application has failed to start because iertutil.dll was not found. Re-installing the application may fix the problem"


Click here to obtain the solution.

Click here for related solutions.

Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

Saturday, February 4, 2012

Alert: iertutil.dll was not found. Computer repairs in Templestowe, Templestowe Lower and Wonga Park

This week was an interesting week in terms of computer support and repairs. What stood out was the need to fix three computers from different clients, one day after the other. Each computer was running Windows XP and would start to the Desktop and only show the Desktop background. No icons, no toolbar and no way to do anything useful. Often the window titled “Explorer.EXE – Unable To Locate Component”, with the message “The application has failed to start because iertutil.dll was not found. Re-installing the application may fix the problem” would be displayed.  

I fixed each computer and whilst after the first I thought the second and third would be much quicker. As it turned out, whilst the solution was basically the same, each computer needed to have the solution applied differently. The computers were returned to clients fixed and cleaned up. Most computers I repair have a number of infections and many have toolbars installed in their browsers which hijack the search feature of the browser. After the initial fix it was also sometimes necessary to fix other programs.

What was concerning was I haven’t been able to isolate what caused the problem. I’m not sure if it was a malware infection damaging the computer, or perhaps an update to the operating system. I suspect malware, but can’t be sure. What is important is it was possible to fix the issue without having to resort to a reinstall of the operating system.

I’d like to remind people they should have a backup copy of all their important data, their photos and their music. This was a tricky repair and for many the easiest solution may be to reinstall the operating system. I prefer to fix the problem and retain users data where possible.

If you live in Templestowe, Templestowe Lower, Doncaster, Doncaster East, Eltham, Lower Plenty, Montmorency, or the surrounding area and experience this problem, give me a call on 0415 910 703.

Kelvin Eldridge
Online Connections
www.OnlineConnections.com.au